Find out what the airline owes you, then get the letter that makes them pay. Working it out is free. If you want us to run the claim for you, it is one flat fee and you keep every dollar the airline pays.
Still at the airport and the bag never came out? Start here instead — the airline gives you only hours to report it. · See a worked example
Answer these and your estimate appears straight away. Everything else can wait.
Pick it from the list. If it is not there, just type the name.
This decides which rules the airline must follow. A connection inside the US on an international ticket still counts as international.
List what you lost, roughly what you paid, and how old it was. Guesses are fine to start; you can tidy it later.
| What it was | Type | What you paid ($) | Costs today ($) | How old (years) | Have a receipt? |
|---|
"Costs today" only matters if it is more than you paid. Things under a year old count at full value. Toiletries, medicine and gifts always count at full value.
Clothes, toiletries, a charger — anything you bought because the bag was not there. Keep the receipts. Skip this if the bag arrived with you.
| What you bought | When | Amount ($) |
|---|
Airlines may not cap these per day or pay only half for clothing. The US government has fined airlines for both.
Fill in what you have. Anything you do not know yet can be added later.
This goes on the letter. The airline replies to the email address you give here.
Prefer to send it yourself? Your letter, the itemized list and the papers to gather are below, free.
Built from what you entered above. It updates as you type.
Contingency services take 35–50% of what the airline pays. BagBack is a flat fee, paid once by card. If you recover less than three times the fee, we refund it.
BagBack prepares a claim that you file in your own name. It is an information and document-preparation service, not a law firm, and nothing here is legal advice. This product is not a substitute for the advice of an attorney. Deadlines are computed from the dates you enter and the published rules; confirm them against your ticket and the carrier’s contract of carriage. Liability limits: Montreal Convention art. 22(2), 1,519 SDR per passenger (revised 28 Dec 2024), converted at a fixed rate of 1.37 US dollars per SDR (the IMF publishes the daily figure); 14 CFR § 254.4, $4,700 per passenger (effective 22 Jan 2025). Checked-bag fee refund thresholds per the DOT 2024 refund rule. Your draft is saved in this browser only.